Government announcement on 22nd February
We are aware that the government is making an announcement today (22nd February) for the roadmap out of lockdown. We are experiencing a huge volume of emails and calls and are unable to answer them at this time. We ask you to please bear with us while we digest the new information and understand how the new rules will affect your booking.
Please be assured that as with all previous announcements, we will contact you directly within 48 hours if you have a booking that is affected by this announcement. We will offer you the choice of moving your booking to a future date, receiving a voucher valid till the end of 2022 or cancelling your booking and receiving a full refund of all monies paid.
If you have a booking affected by this announcement and have not heard from us within 48 hours, please call or email to let us know.
Thank you for your patience and understanding.
You can check the government website HERE
All bookings made during 2021 that are due to arrive before 31 December 2021 will be covered by our Peace of Mind Guarantee. If you are unable to take your holiday due to a lockdown or government guidance not to travel or a Tier 3 or Tier 4 event you will have the choice of 3 options:
1. Change of dates at the property with no admin fee
2. Voucher for future use at any of our properties - valid till December 2022
3. Refund of all monies paid
You can book with confidence.
Find out more about the government’s guidance here: https://www.gov.uk/coronavirus