Terms and Conditions

Booking Terms & Conditions

Reservations:
Reservations for accommodation are accepted by Brixham Holidays Ltd (the Agent) on behalf of the property owners, on the following conditions:

The Agreement:
The condition of hire is between the Hirer and the property Owner. Brixham Holidays Ltd acts only as agent. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between you and the owner. A contract shall only arise when a deposit has been paid and your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.
You must be over 18 years at the time of booking.

Booking:
When the booking is made an online Booking Record must be completed either by the person making the booking, or by the Agent on their behalf. The lead party named on the booking record (The Hirer) will be responsible for all persons included on the Booking Record and should ensure that they are aware of these booking conditions.
The Agent/Owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions. The Hirer agrees to pay the balance of the cost six weeks before the holiday is due to start.

Payment:
For bookings made more than 6 weeks before arrival, a deposit of 30% of the rent is required. The balance is due 6 weeks before the holiday commences. For bookings made less than 6 weeks before arrival, the total amount is payable together with any extras (if applicable).

Number of People using Holiday Accommodation:
The licence from the Owners shall permit the Hirer and members of the Hirer’s party as shown on the Booking Record (but no one else) to occupy the property for holiday purposes only. No more than the maximum number of persons stated on the website and included on the Booking Record may occupy a property unless by prior written agreement with the Agent/Owner. Group bookings of people aged 25 or less will not be
accepted.

Arrival/Departure:
The propertie(s) (unless otherwise stated in the property details) are available for occupation from 3.00 pm on the first day of the holiday and must be vacated by 10.00 am on the last day.

Cancellation or Changes by You
When the holiday is booked the Hirer is entering into a legally binding contract. If forced to cancel, for whatever reason, the Hirer will be liable for the full hire amount.
Once the Agent/Owner has accepted a booking, it cannot be changed to another property. Holiday dates may only be changed providing the property is available for the new dates and the Owner is agreeable to the change.
The agent will endeavour to re-let the property and if successful will refund the balance less a £45 administration fee and any other expenses such as advertising necessary in re-letting. Any change of dates at the same property must be first agreed by the property owner otherwise the full hire amount is payable. A request to change to another property must be treated as a cancellation of the first booking and a new booking of the second property.

Cancellation by us:
The Agent/Owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (e.g. through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid. Neither the Agent nor the Owner shall be under any other liability if such cancellation occurs. Note: in the unlikely event of a cancellation the Agent will make every possible effort to secure alternative accommodation if required.

Pets:
The Hirer may only bring such pets as are mentioned on the Booking Record. Pets must be well behaved, kept on a lead at all times and never be left unattended in the property. They are not permitted in the bedrooms or on any furniture in the property. Neither the Agents nor the Owners can accept responsibility for their safety. ‘No Pets’ in a property description may not guarantee that pets have never occupied the property.

Your Responsibilities
The Hirer agrees:

  1. That the supervision of children, babies, dogs and any adults requiring care remains the responsibility of the Hirer at all times.
  2. To be responsible for leaving the accommodation in good order and clean condition, otherwise a cleaning charge will be levied.
  3. To pay for any damage or loss however caused, excluding reasonable wear and tear incurred during occupation.
  4. The Hirer expressly agrees that where credit/debit card details have been taken for the booking the costs of rectifying the damage or loss will be debited from the credit/debit card.
  5. Not to cause nuisance or annoyance to occupants of nearby property.
  6. Not allow reasonable access to the property by the Agent/Owner if it is deemed necessary.

If, in the opinion of the Agent/Owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the Agent/Owner as discharged and the Agent/Owner may repossess the property immediately. The Hirer will remain liable for the whole cost of hire and no refund shall be due.

Complaints:
The Agent has inspected the standard of facilities in all properties but cannot accept responsibility for any changes made by the Owners since the inspection, or failure by the Owner to keep the property dry, clean and in good repair.
The Agent cannot be held responsible for any perceived inadequacies in any of the properties. Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but their accuracy cannot be guaranteed.
In the unlikely event of a complaint the Hirer should immediately contact the Agent or their named representative to ensure sufficient time is given to investigate and take any necessary remedial action.
No complaint can be considered where the hirer has denied the agents or the owners the opportunity to visit

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